Skip to main content

Call Us: 0800 237 747

Follow us: 

Get in Touch

Canterbury Flood - Claim Information

Have you been affected by the flooding and heavy rain in Canterbury? Our Claims team are standing by to help you get back on your feet as soon as possible.

Next steps

  • Safety is always AIB’s top priority, so please note the advice to stay out of any evacuated areas until it's safe to return and follow the instructions from Civil Defence and other authorities.   
  • It’s important that you only return to your affected homes and businesses if it’s safe to do so - making sure the building looks safe to enter and carefully checking the structure for damage, as well as gas, water or electrical lines and appliances.
  • If you need to lodge a claim we recommend notifying us as soon as possible.  You may be best to document any damage (either photo or video) and creating a list of all the damaged items prior to attempting any clean-up.  This is important as you may not be able to source paperwork for the items that have been damaged.

Discover More

  • NZ General Insurance Market Update - October 2025

    News

    Most of us have already felt the pinch in one way or another — and the latest economic figures for Quarter 2 of 2025 (ending 30 June) shows that New Zealand’s economy contracted by 0.09 percent. The size of this decline came as a surprise to many economists, but on the ground, many New Zealanders felt the decline first-hand — from reduced consumer spending to business caution, all intensified by new trade tariffs announced in the United States and a general drop in confidence across global markets.

  • aibGROUP Company Profile

    News

    We’re very excited to release our first official Company Profile which is now live.

  • NZ General Insurance Market Update - July 2025

    News

    End of Quarter 2 - 30 June 2025 Over the past quarter, economic activity has remained subdued, reflected in lower building cost inflation and a flat housing market. At the same time, the cost of essentials—including food, accommodation, and energy—rose by 4.2%. This presents a mixed local picture, which is further complicated by ongoing global uncertainty and rising cost pressures abroad.