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Auckland 09 282 3240

Wellington 0800 237 747

Canterbury Flood - Claim Information

Have you been affected by the flooding and heavy rain in Canterbury? Our Claims team are standing by to help you get back on your feet as soon as possible.

Next steps

  • Safety is always AIB’s top priority, so please note the advice to stay out of any evacuated areas until it's safe to return and follow the instructions from Civil Defence and other authorities.   
  • It’s important that you only return to your affected homes and businesses if it’s safe to do so - making sure the building looks safe to enter and carefully checking the structure for damage, as well as gas, water or electrical lines and appliances.
  • If you need to lodge a claim we recommend notifying us as soon as possible.  You may be best to document any damage (either photo or video) and creating a list of all the damaged items prior to attempting any clean-up.  This is important as you may not be able to source paperwork for the items that have been damaged.


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