For all other claim types choose an option below.
Helpful information before you make a claim
- At all times, consider the safety of yourself and others
- If someone has been injured or roads are blocked, call 111.
- If you need an urgent tow, please phone a local tow company
- If animals are involved and you can’t find the owner, call the local SPCA.
- Date
- Time
- Location
- Witnesses
- Police Officer Details (Name & Badge Number)
- Other Drivers Name
- Contact Number
- Address
- Vehicle Make/Model/Colour/Registration number (take photos if you can)
- Insurance Company
- Damage (take pictures if you can)
- Simply say you need to speak to your advisor.
- Report it to the police. They’ll give you an incident reference number.
Please contact:
Novus Glass on 0800 20 35 35 or
Smith & Smith Glass on 0800 48 33 88
Please quote your policy number. Please contact us if you require this.
If you are unsure about a claim please call us 0800 237 252 or email [email protected]
Business Insurance Claims
Because business insurance is tailored to your business, the information we need from you to help process a claim will vary.
Contact us and we will get your claim underway and let you know what information we may need.
CALL: 0800 237 252
or email: [email protected]
Helpful information before you make a claim
If your business been damaged, do whatever you need to do to secure the premises and make it safe and comfortable for your employees. Please take photos and keep receipts.
The sooner you contact us, the sooner we can help. For example, we may be able to arrange quicker repairs or have an Assessor appointed.
Do what you can to prevent further damage - like boarding up windows or removing water damaged property. For water damage, turn your water off at the mains and call a plumber immediately.
Try not to throw anything away, but if you have to, take photographs first.
- Call the police. They’ll give you an incident reference number
- Simply say you need to speak to your insurer.
- In Store Computer Records, Invoices, Receipts, photos, valuations, serial numbers, any other information such as warranties.
- Repair report from Qualified Repairer e.g. Computer, Phone Technican/Builder or Plumber for report into cause of damage and if repairable
Recommended: Cellphone & Computer Repairer:
Connect NZ:
Phone: 0800 800 815
Jaes Cleaning: 0800 225 552
Chem Dry 0800-233-399
If you are unsure about a claim please call us 0800 237 252 or email [email protected]
What to do for a house claim:
If your home been damaged, do whatever you need to do to secure the premises and make it safe and comfortable for your family. Please take photos and keep receipts.
The sooner you contact us, the sooner we can help. For example, we may be able to arrange quicker repairs or get you into temporary accommodation.
Do what you can to prevent further damage - like boarding up windows or removing water damaged property. For water damage, turn your water off at the mains and call a plumber immediately
Try not to throw anything away, but if you have to, take photographs first.
- Call the police. They’ll give you an incident reference number
- Simply say you need to speak to your insurer
- Written report from Registered Contractor e.g. Builder/Plumber for a report into cause of damage.
Jaes Cleaning: 0800 225 552
Chem Dry 0800-233-399
If you are unsure about a claim please call us 0800 237 252 or email [email protected]
What to do when you have a loss/damage to your contents
If your home been damaged, do whatever you need to do to secure the premises and make it safe and comfortable for your family. Please take photos and keep receipts.
The sooner you contact us, the sooner we can help. For example, we may be able to arrange quicker repairs or get you into temporary accommodation.
Do what you can to prevent further damage - like boarding up windows or removing water damaged property.
For water damage, turn your water off at the mains and call a plumber immediately.
Try not to throw anything away, but if you have to, take photographs first.
- call the police. They’ll give you an incident reference.
- Simply say you need to speak to your insurer.
- In Store Computer Records, Invoices, Receipts, photos, valuations, serial numbers, any other information such as warranties.
- Repair report from Qualified Repairer e.g. Computer, Phone Technican for report into cause of damage and if repairable
Recommended: Cellphone & Computer Repairer:
Connect NZ:
Phone: 0800 800 815
Jaes Cleaning: 0800 225 552
Chem Dry 0800-233-399
