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Auckland 09 282 3240

Wellington 0800 237 747

Helpful information before you make a claim

What to do in a car accident

  • At all times, consider the safety of yourself and others
  • If someone has been injured or roads are blocked, call 111.
  • If you need an urgent tow, please phone a local tow company
  • If animals are involved and you can’t find the owner, call the local SPCA.

Information to gather at the accident scene:

  • Date
  • Time
  • Location
  • Witnesses
  • Police Officer Details (Name & Badge Number)
  • Other Drivers Name
  • Contact Number
  • Address
  • Vehicle Make/Model/Colour/Registration number (take photos if you can)
  • Insurance Company
  • Damage (take pictures if you can)

Don’t accept blame:

Simply say you need to speak to your advisor.

Suspected theft or intentional act:

Report it to the police. They’ll give you an incident reference number.

Windscreens

Please contact:

Novus Glass on 0800 20 35 35 or

Smith & Smith Glass on 0800 48 33 88

Please quote your policy number.  Please contact us if you require this.

What to do in a contents loss

Make your property secure

If your home been damaged, do whatever you need to do to secure the premises and make it safe and comfortable for your family.  Please take photos and keep receipts.

Contact us as soon as you can.

The sooner you contact us, the sooner we can help. For example, we may be able to arrange quicker repairs or get you into temporary accommodation.

Do what you can to minimise any damage

Do what you can to prevent further damage - like boarding up windows or removing water damaged property. 

For water damage, turn your water off at the mains and call a plumber immediately. 

Try not to throw anything away, but if you have to, take photographs first.

Suspected burglary, theft or intentional act

  • call the police. They’ll give you an incident reference.

Don’t accept blame

  • Simply say you need to speak to your insurer.

Look to gather helpful information

  • In Store Computer Records, Invoices, Receipts, photos, valuations, serial numbers, any other information such as warranties.
  • Repair report from Qualified Repairer e.g. Computer, Phone Technican for report into cause of damage and if repairable

Recommended: Cellphone & Computer Repairer:

Connect NZ:

Phone: 0800 800 815

NZI Preferred Cleaning Company:

Jaes Cleaning: 0800 225 552

Vero Preferred Cleaning Company:

Chem Dry 0800-233-399

What to for a house claim:

Make your property secure

If your home been damaged, do whatever you need to do to secure the premises and make it safe and comfortable for your family.  Please take photos and keep receipts.

Contact us as soon as you can.

The sooner you contact us, the sooner we can help. For example, we may be able to arrange quicker repairs or get you into temporary accommodation.

Do what you can to minimise any damage

Do what you can to prevent further damage - like boarding up windows or removing water damaged property. For water damage, turn your water off at the mains and call a plumber immediately

Try not to throw anything away, but if you have to, take photographs first.

Suspected burglary, theft or intentional act

  • Call the police. They’ll give you an incident reference number 

Don’t accept blame

  •  Simply say you need to speak to your insurer 

Look to gather helpful information

  • Written report from Registered Contractor e.g. Builder/Plumber for a report into cause of damage.

NZI Preferred Cleaning Company:

Jaes Cleaning: 0800 225 552

Vero Preferred Cleaning Company:

Chem Dry 0800-233-399

Because business insurance is tailored to your business, the information we need from you to help process a claim will vary. 

Call us on 04-978-7460 so we can get your claim underway and let you know what information we may need.

Make your property secure

If your business been damaged, do whatever you need to do to secure the premises and make it safe and comfortable for your employees.  Please take photos and keep receipts.

Contact us as soon as you can.

The sooner you contact us, the sooner we can help. For example, we may be able to arrange quicker repairs or have an Assessor appointed.

Do what you can to minimise any damage

Do what you can to prevent further damage - like boarding up windows or removing water damaged property.  For water damage, turn your water off at the mains and call a plumber immediately. 

Try not to throw anything away, but if you have to, take photographs first.

Suspected burglary, theft or intentional act

  • Call the police. They’ll give you an incident reference number 

Don’t accept blame

Simply say you need to speak to your insurer.

Look to gather helpful information

  • In Store Computer Records, Invoices, Receipts, photos, valuations, serial numbers, any other information such as warranties.
  • Repair report from Qualified Repairer e.g. Computer, Phone Technican/Builder or Plumber for report into cause of damage and if repairable

Recommended: Cellphone & Computer Repairer:

Connect NZ:

Phone: 0800 800 815

NZI Preferred Cleaning Company:

Jaes Cleaning: 0800 225 552

Vero Preferred Cleaning Company:

Chem Dry 0800-233-399

The aibGROUP way:

A claim is a pivotal moment - it’s the time when promises are put to the test.

At aibGROUP we are committed to providing the expertise, service, technical knowledge, and guidance to ensure we achieve the best possible outcome for you. We will strive to minimise any impact on your lives and business.

We provide:

  • Immediate access to our specialist claims team who only work for aibGROUP clients.
  • Specific advice upon claim lodgment and setting expectations for the claim.
  • Follow-up protocols and communication back to you in regards to the progress of each claim.
  • Referral to another organizations for claim assistance (such as "The Earthquake Commission of New Zealand" for residential Earthquake damage).

If you have any queries or experience any difficulties, please let our claims team know immediately

Claims Contact Details

For New Claims and Existing claims:

Telephone

0800 237 252

Email

claims@aibgroup.co.nz